At Cereal Hustler, we are committed to delivering high-quality products. Please note that we do not accept returns or exchanges unless the product received is damaged.
Important Conditions for Exchanges (Size Issues):
- An unpacking video is mandatory to initiate an exchange for an item.
- The exchange request must be made within 5 days of delivery.
- The item must be returned in its original packaging.
- We do not accept exchanges for items damaged due to customer mishandling.
- Customers must pay an additional ₹200 for the exchange process.
Exchange Process for Damaged Goods:
- Initiate Exchange: Contact our support team at helpdesk@thesuprlife.com with your order number, a description of the issue, and the unpacking video clearly showing the damage.
- Review: Our team will assess your request and respond within 2 business days.
- Replacement: Once we receive and inspect the returned item, we will process a replacement.
For any additional queries, please reach out to us at helpdesk@thesuprlife.com.